JOB VACANCY
JOB TITLE: ACCOUNT/ RELATIONSHIP MANAGER
Salary: 300,000-450,000
Studio 14 Limited is an innovative forward-thinking company with a passion for all things digital. We are experienced designers, developers and animators and we partner with entrepreneurs to create cutting edge, in-demand apps and games to meet client’s needs. We work with clients from across the globe. 90% of our clients work with us within 12 months because we work with our clients to create authentic, memorable and visually appealing campaigns that make their brand stand out from the crowd.
We have a work culture that gives room for creative minds to thrive. We provide a creative-friendly work environment with paid access to Netflix, Training and Learning platforms as well as multiple team engagement sessions. We provide all staff with opportunities to contribute to our vision and strategy with our open-door-policy as well as allow self-managed work schedules with our remote working policy. At Studio 14, we encourage all employees to imbibe an enterprising spirit by providing technical and financial support to any staff with digital product/design ideas from inception to launch stage.
We have our offices in the United Kingdom and in Nigeria servicing clients from across the world. We collaborate daily over Slack, Google meet, Whereby etc.
WHAT WILL YOU BE DOING:
Client Relationship Management:
- Build and nurture strong relationships with assigned clients.
- Serve as the main point of contact for client inquiries, needs, and concerns.
- Understand clients' business objectives and provide strategic guidance to meet their goals.
Account Growth:
- Identify upselling and cross-selling opportunities within existing accounts.
- Collaborate with the sales team to expand the scope of services provided to clients.
- Achieve revenue growth targets through effective account management.
Client Retention:
- Proactively address client concerns to ensure high levels of client satisfaction.
- Monitor client satisfaction through regular check-ins and surveys.
- Develop and implement strategies to enhance client retention rates.
Project Coordination:
- Work closely with internal teams to ensure the successful delivery of products/services to clients.
- Coordinate project timelines, deliverables, and client expectations.
- Serve as a liaison between clients and internal teams to facilitate smooth communication.
Strategic Planning:
- Stay informed about industry trends and client needs to provide proactive and strategic recommendations.
Reporting and Analysis:
- Prepare regular reports on account status and project progress.
- Conduct research to identify trends, opportunities, and areas for improvement.
Conflict Resolution:
- Address and resolve conflicts in a timely and effective manner.
- Collaborate with internal teams to ensure prompt resolution of client issues.
WHAT WILL YOU NEED TO HAVE:
- Bachelor's degree in relevant field.
- Minimum of 4 years proven experience as an Account Manager or in a similar client-facing role.
- Strong writing and spoken communication and interpersonal skills.
- Ability to understand and articulate technical terms.
- Ability to manage multiple clients’ accounts.
- A good understanding of the UK culture and possible educational background from the UK.
- Exceptional organisational and project management abilities.
- Demonstrated success in achieving revenue targets and fostering client satisfaction.
- Relevant experience working in a digital agency will be an added advantage
- A proactive and strategic mindset with a focus on problem-solving.
WHAT YOU WILL BRING ALONG:
- Strong Communication Skills
- Research Skill
- Collaborative Skill
- Market Intelligence
ADDITIONAL INFORMATION- WE TAKE CARE OF OUR PEOPLE:
Whether you are looking to launch a new career or grow an existing one, Studio 14 Limited is the type of company that provides you with the opportunity to balance great work with great life. We will provide you with competitive pay based on the work you do here, Freedom to work within several teams, generous number of vacation days, generous work start time of 9:00am-5:00pm Mondays through Thursdays and 9:00am-4:00pm on Fridays, opportunity to contribute positively to your society through CSR as well as several training opportunities. You enjoy:
Your birthday off. Nobody wants to be at work on his or her birthday.
- Remote Friendly.
- 20 days bookable holiday per year to relax.
- An extended Christmas break on us to recharge for the New Year.
- Team Retreats.
- Work from home allowance
- Data allowance
- 2 Days a month off work to work on our social Impact Causes.
- Free Netflix access.
- MacBook Laptop provided where necessary.
